Order supportOrder changes, tracking and delivery help
Need help with an order, worldwide delivery, product information, allergens, gifting or wholesale? Send us the details and include your order number whenever possible.
How can we help?Sweet support is here
The more detail you share, the faster we can point you in the right direction.
Tracking, processing times and delivery updates.
Get delivery help →↻ORDER CHANGESAddress updates, cancellations and product changes.
See what is possible →iPRODUCT INFOHow to check labels and choose with confidence.
Read product guidance →◇BUSINESSSweet options for shops, events and collaborations.
Start an enquiry →Still unsure? Send the form above and we’ll take a closer look.
Orders are normally prepared within 1–3 business days. Weekends, public holidays, major candy drops and seasonal peaks can add time. We send tracking details when your parcel is dispatched, where the service includes tracking.
Contact us within 12 hours of purchase. We can only cancel or modify an order if it has not entered processing or shipping, so changes are not guaranteed.
Product pages should show the latest available ingredient and allergen information. Always check the physical packaging before eating because manufacturers may update recipes.
Yes. Choose Gift, event or bulk order in the form and tell us the quantity, date and type of treats you need.
Contact us within 7 days of delivery. Include your order number and clear photos of the outer parcel, shipping label, original packaging and affected products, and keep everything until we finish reviewing the claim.
Explore cult Swedish favourites, colourful pick and mix treats and snack-night essentials.
