Correct itemsMatched against the order before packing
Candy, chocolate, cookies and chips do not all travel the same way. We check every order, think about the product mix inside the parcel and use practical protection so your treats have the best possible start before they enter the courier network.
Different sweets and snacks have different date labels, textures and storage needs, so ‘fresh’ is not a single number. For Tazty Candy, it means selecting saleable stock, storing products appropriately, checking the parcel before dispatch and being transparent about what you should verify when your order arrives.
Manufacturer-packed sweets, chocolates, cookies and chips remain in their original packaging unless an item is clearly sold as a Tazty Candy mixed or repacked selection.
Best-before dates depend on the product, supplier and batch. If you are buying for a future event or in a large quantity, contact us before ordering if a particular date window is important.
Pick & Mix is handled around multiple products. Ingredients, allergens and dietary suitability should be checked carefully, especially for customers managing severe allergies.
If an item arrives open, badly damaged, incorrect or otherwise unsuitable, contact us promptly with your order number and clear photographs so we can review it.
Our aim is simple: correct products, sensible protection and a parcel prepared for normal courier handling.
Products and quantities are checked against the order details before they reach the packing stage.
We look for obvious open packaging, major damage or a problem that should be caught before dispatch.
Heavy products, fragile cookies, air-filled snack bags and temperature-sensitive chocolate are considered differently.
Where useful, packing material and sensible spacing help reduce unnecessary movement and direct pressure.
The parcel is securely closed and prepared for collection. Tracking is supplied when available through the delivery service.
Select a product type to see the practical things we consider before dispatch and the simple storage steps that can help after delivery.
We want your Tazty Candy parcel to feel cheerful when it arrives, but decorative details never replace practical packing. The product mix, route, weight and available space decide how an order is arranged.
Less unnecessary movement inside the parcel.
Prepared for normal courier handling.
Clear order and delivery details.
Open the outer parcel reasonably soon after delivery, particularly when it contains chocolate or the weather is warm. Keep the shipping box and product packaging until you are happy that the order is complete.
Look for significant external damage before discarding the delivery box.
Compare products and quantities with your order confirmation.
Review ingredients, allergens, storage instructions and date information.
Email your order number and clear photographs if something is open, missing, incorrect or badly damaged.
The individual product label always takes priority, but these general habits work well for much of our range.
Keep treats away from radiators, direct sunlight and warm vehicles. Chocolate is particularly temperature-sensitive.
Close opened packs properly. Humidity can change sugar coatings, crunch and texture.
Use the original closure or transfer the product to a suitable airtight food container.
Do not discard important ingredient or allergen information while the food is still being eaten.
Still unsure about an allergy, chocolate in warm weather, a future event date or a large order? Ask before checkout and we will give you the clearest information available.
No. We arrange and protect fragile products carefully, but courier networks involve movement, stacking and handling outside our control. Contact us with photographs if an item arrives severely crushed or the packaging is open.
It varies by product and batch. The date printed on the physical product is the final reference. If you are buying for a future event or in bulk, contact us before ordering and tell us when you need the products.
Chocolate can soften or melt in warm conditions, particularly on longer routes. We cannot control temperatures throughout the courier network. If heat is a concern for your destination, contact us before ordering.
Pick & Mix is placed in suitable food-contact packaging. It is handled around multiple sweets, so customers managing severe allergies should read our Dietary & Allergen Guide and contact us before ordering.
Email support@taztycandy.com with your order number, a short description, photographs of the outer parcel and clear photographs of the affected products. Please keep the packaging while the issue is reviewed.