Returns & Refunds

01

POLICY OVERVIEW

We want every order to arrive right.

For health and safety reasons, Tazty Candy does not accept returns or exchanges on edible products, including candy and snacks. Your rights for damaged, faulty, incorrect or misdescribed goods are not affected. Never send an item back before contacting us.

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Damaged, incorrect or missing?

Contact us within 7 days of delivery with clear photos, original packaging and your order number. We will review the issue and offer an appropriate solution.

×

Changed your mind?

We do not accept returns or exchanges on edible products, even when unopened, because their storage and handling cannot be verified after delivery.

02

WHAT IS ELIGIBLE?

A quick guide before you contact us.

Damaged, faulty, incorrect and missing items are reviewed under your statutory rights. Change-of-mind returns are not accepted for edible products.

Situation	What to do	Typical outcome
Damaged in transitCrushed, opened or severely affected	Report within 7 days with packaging photos	Review eligible
Wrong or missing itemPacking does not match the order	Report within 7 days with a photo of everything received	Review eligible
Quality concernUnusual smell, appearance or condition	Do not consume; keep product and batch details	Review eligible
Change of mindCorrect edible item received in good condition	Returns and exchanges are not accepted	Not eligible
Taste preferenceYou simply did not enjoy the flavour	Share feedback with our team	Not refundable

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Minor cosmetic imperfections, small packaging dents, personal taste preferences and carrier or customs delays outside our control do not normally qualify for a refund. Mandatory consumer rights still apply.

03

REPORT A PROBLEM

Three details help us solve it faster.

1

Your order number

Found in the order confirmation email.

2

Clear photos

Show the shipping box, label and affected items.

3

A short explanation

Tell us what happened and which product is affected.

Start a support request →

04

HOW WE RESOLVE IT

A fair solution for the specific problem.

After reviewing the evidence and order record, we may offer one of the following depending on the issue, available stock and your applicable rights.

01

Replacement

The same item or a suitable alternative can be sent when stock and shipping circumstances allow.

02

Store credit

A credit may be offered for a future candy haul when that is convenient and accepted by you.

03

Partial or full refund

The affected item or order amount may be refunded to the original payment method where appropriate.

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Keep the products and all packaging until the review is complete. Disposing of evidence can make it difficult to verify a carrier or packing claim.

05

REFUND TIMING

When will the money appear?

Approved refunds are submitted to the original payment method and normally appear within 5–10 business days. Your bank or payment provider controls the final posting time.

1

Review completed

We confirm the approved resolution.

2

Refund submitted

A confirmation is sent by email.

3

Provider processing

Usually several business days.

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Original shipping charges are normally non-refundable unless the full order is refunded because of our error or another legal requirement. Return postage is only covered when agreed in advance.

06

EXCEPTIONS & CONDITIONS

Products we generally cannot accept back.

×

Edible products

We do not accept returns or exchanges on candy, chocolate, chips, cookies, pick & mix or other food products.

×

Minor cosmetic imperfections

Slightly misshapen candy or small packaging dents do not normally affect product quality.

×

Personal taste

A flavour or texture not matching personal preference is not a product fault.

×

Heat or weather effects

Melting or texture changes caused by temperature during transit are not normally refundable.

×

Customs and carrier delays

Delays outside our control do not qualify for a product refund.

×

Late or incomplete claims

Damage or error reports must be made within 7 days and include the requested evidence.

07

QUICK ANSWERS

Returns and refunds FAQs.

How quickly should I report damage or an incorrect item?

Contact support within 7 days of delivery so the packaging, label and products can be reviewed.

Can I cancel or modify an order?

Contact us within 12 hours of purchase. We can only help if the order has not entered processing or shipping.

Do I need to return damaged food?

Do not post food products back unless we specifically request it and provide instructions. Photos and batch details may be sufficient.

Can sale items be refunded?

Discounted items receive the same review for damage, faults or packing errors. The no-returns rule for edible products still applies.

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Returns, refunds and order problems.