Questions about sweets, orders or delivery? Start here.

Choose your treats, select any available size or flavour options, add them to your cart and continue to secure checkout. Enter your delivery and payment details, review everything carefully and submit the order. A confirmation email will arrive shortly afterwards.

Available payment methods are shown securely at checkout and can vary by country and device. These may include major debit and credit cards, PayPal and supported digital wallets.

Contact us within 12 hours of purchase with your order number. We can only cancel or modify an order if processing has not begun, and no changes are possible after shipment.

Check the expiry date, minimum spend and eligible products shown with the offer. Most codes cannot be combined with another promotion. Also confirm that the code has been entered exactly as provided before contacting support.

Check your spam, junk and promotions folders first. If payment was taken but no email appears after a few minutes, contact us with your name, checkout email and payment reference so we can locate the order.

Yes. Enter the recipient’s delivery address at checkout. Gift notes or gift-ready packaging will be shown as options where available. For events or larger business orders, contact our support team.

Orders are normally processed within 1–3 working days. Public holidays, promotions and supplier delays can add time. We send a dispatch email with carrier details and tracking information where available.

Open the shipping confirmation email and select the tracking link. Updates can take several hours to appear after the label is created. Contact us if tracking has not moved for an unusually long period.

Shipping is calculated for the destination, parcel and active Shopify market. Available services, charges and current free-shipping eligibility are shown before payment at checkout.

Yes. Enter your address at checkout to confirm current availability, estimated delivery time and shipping charges. Customs duties, import taxes or carrier fees not collected at checkout are the recipient’s responsibility.

Check the tracking page, delivery address, safe place and neighbours first. If the expected delivery window has passed, contact the carrier and then send us your order number so we can help investigate.

Yes. Our range is sourced and packed in Sweden and built around Swedish brands, flavours and traditions—from pick & mix and BUBS to chocolate, licorice, fika, chips and pantry favourites.

Check the product page and always read the physical packaging before eating. Recipes and manufacturing information can change, and products may be handled in facilities that process common allergens.

Yes, selected products can be vegan or gelatin-free. Use dietary filters where available and verify every product label, because ingredients and suitability can differ between flavours and may change over time.

Open Build a Box, search or filter the eligible products, and use the plus and minus controls to create your selection. The box shows each product’s quantity, running weight and total. There is no fixed box size; add the finished selection to your cart when you are ready.

Keep products sealed in a cool, dry place away from direct sunlight, moisture and strong odours. Chocolate can soften during hot weather, so place it somewhere cool after delivery before opening.

Restock dates depend on supplier availability. Join the Sweet Club for restock emails or check the product page again. We do not promise a date until stock is confirmed.

For health and safety reasons, we do not accept returns or exchanges on edible products, even when unopened. This does not affect your rights if goods are damaged, faulty, incorrect or not as described. Contact us before sending anything back.

Contact us within 7 days of delivery. Include your order number and clear photographs of the shipping box, label, original packaging and affected products. Keep everything until the review is complete.

Send support your order number, a photo of everything received and a clear description of the missing or incorrect item. We will compare it with the packing record and help resolve the issue.

Once approved, a refund is returned to the original payment method and normally appears within 5–10 business days. The exact posting time is controlled by your bank or payment provider.