物流政策
Shipping Policy
Last Updated: [Insert Date]
1. General Shipping Information
TaztyCandy ships to Europe, the USA, South Korea, and the UK. By placing an order, you agree to this Shipping Policy and confirm that you understand and accept the shipping terms outlined below.
2. Processing & Shipping Times
- Orders are processed within 1-3 business days (excluding weekends and holidays).
- Standard delivery times vary by region:
- Europe: 5-7 business days
- USA: 5-10 business days
- South Korea: 7-12 business days
- UK: 5-7 business days
- Delivery times are estimates and may vary due to customs clearance, local carrier delays, or other unforeseen circumstances.
3. Customs, Duties & Import Taxes
- Customers are responsible for any applicable customs duties, taxes, or import restrictions imposed by their country.
- We are not liable for orders held, delayed, or refused by customs.
- If a package is returned due to customs issues, no refunds will be issued for shipping costs or the product.
4. Shipping Costs
- Shipping costs are calculated at checkout based on the destination and order weight.
- We reserve the right to adjust shipping fees due to courier price changes.
5. Tracking & Lost Shipments
- A tracking number will be provided once your order has shipped.
- If a package is lost in transit, please contact the courier directly.
- TaztyCandy is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.
6. Heat Sensitivity & Product Condition
- We do not guarantee that products will remain intact if exposed to heat.
- During warm weather, chocolate and other heat-sensitive items may melt in transit.
- TaztyCandy is not responsible for melted or damaged goods due to weather conditions.
- If you live in a hot climate, we recommend selecting expedited shipping and ensuring someone is available to receive the package promptly.
7. Address & Delivery Issues
- It is the customer’s responsibility to provide an accurate and complete shipping address.
- If a package is returned due to an incorrect address, the customer will be responsible for additional shipping fees to resend the package.
- We do not refund orders for incorrect shipping information.
8. Damaged Packages
- If your package arrives damaged, please contact us within 7 days of delivery.
- Provide clear photos of the damaged product and packaging for us to assess the issue.
- Refunds or replacements are issued at our discretion.
9. Changes to this Shipping Policy
We may update this policy at any time. Any changes will be posted on this page, and continued use of our services constitutes acceptance of the updated terms.